Help Desk and Support Ticketing json

A help desk ticketing system is software that keeps track of customer issues so your support team can resolve them in a timely manner. It allows you to set automation rules to sort tickets, transfer them to the appropriate customer support agent, and prioritize them.

JSON Data:

1{
2  "ticket_id": "tic_123",
3  "customer": {
4    "name": "John Doe",
5    "email": "johndoe@example.com",
6    "phone": "123-456-7890"
7  },
8  "subject": "Issue with product X",
9  "description": "I am having trouble with product X. It is not working as expected.",
10  "status": "open",
11  "priority": "high",
12  "assigned_to": "agent_456",
13  "created_at": "2022-02-08T09:00:00Z",
14  "updated_at": "2022-02-08T10:00:00Z"
15}
16

Description:

This JSON data includes the ticket ID, customer details, the subject and description of the issue, the status and priority of the ticket, the ID of the agent assigned to the ticket, and the timestamps for when the ticket was created and last updated.

To summarize, this JSON data provides information about a customer support ticket, including the customer details, the nature of the issue, the ticket status and priority, and the assigned agent. This data can be used to manage customer support tickets and provide customer service.

Developed by

Episyche Technologies