SaaS/
1{
2 "ticket_id": "tic_123",
3 "customer": {
4 "name": "John Doe",
5 "email": "johndoe@example.com",
6 "phone": "123-456-7890"
7 },
8 "subject": "Issue with product X",
9 "description": "I am having trouble with product X. It is not working as expected.",
10 "status": "open",
11 "priority": "high",
12 "assigned_to": "agent_456",
13 "created_at": "2022-02-08T09:00:00Z",
14 "updated_at": "2022-02-08T10:00:00Z"
15}
16
This JSON data includes the ticket ID, customer details, the subject and description of the issue, the status and priority of the ticket, the ID of the agent assigned to the ticket, and the timestamps for when the ticket was created and last updated.
To summarize, this JSON data provides information about a customer support ticket, including the customer details, the nature of the issue, the ticket status and priority, and the assigned agent. This data can be used to manage customer support tickets and provide customer service.
Developed by
Episyche Technologies
Copyright © 2022-2024 Episyche Technologies. All rights reserved.
Based on JSON CRACK, by AykutSarac